Standard lead times vary depending upon what products you are ordering. American Leather and Ekornes tend to be between 4 and 5 weeks while some of our more highly tailored collections can take between 6 and 10 weeks to be received and delivered. These estimates are subject to change and cannot be guaranteed. Our sales and customer service team will keep you well informed on the progress of your order. Delivery is subject to reasonable and safe access. Hoisting and any other extraordinary measures necessary to accomplish delivery are at your risk and any additional cost must be paid by you at or before the time of delivery. A minimum re-delivery fee of $100.00 will be charged to you (i.e., the original credit card used for the purchase) if, after a delivery is scheduled with you, you are not at home, unable to, or do not accept a scheduled delivery and a second delivery trip is required. A storage fee of 2% per month of the total order amount will be charged to you (i.e., the original credit card used for the purchase) if delivery is not accepted within thirty (30) days after notice of availability of merchandise for delivery. If you fail to accept delivery for ninety (90) days after notice of availability of merchandise for delivery, at NATIVA’s sole option and at any time thereafter, we will cancel your order and (1) if the merchandise is an in stock item, your deposit will be refunded less a 35% restocking fee, or (2) if the merchandise was special ordered for you or a custom order, YOU FORFEIT YOUR DEPOSIT TO NATIVA AND WAIVE ALL INTERESTS IN THE MERCHANDISE.
NATIVA HOME DELIVERY ~ For deliveries in our “local” delivery area, which is within San Diego county, we ensure that your merchandise will arrive in your home safely and in a timely manner. Once your merchandise arrives in our warehouse, our warehouse manager will contact you to arrange delivery. The NATIVA delivery service includes a team of trained professionals who will assemble merchandise if needed and place furniture in desired room(s). If you need to change your delivery date, please contact one of our stores no later than 2 days prior to the established delivery date.
SHIP-OUTS ~ For deliveries outside our “local” delivery area, NATIVA uses outside shipping companies experienced in furniture delivery. All shipments are paid in full before leaving our warehouse. Shipping claims must be settled with the delivering carrier by you. NATIVA will assist you with necessary documentation to support your claim. You, as the co-signee, must inspect shipments upon receipt and document any damages on shipping paperwork, and preferably capture with digital images. Do not sign for and accept receipt in good condition without first inspecting your merchandise, as you agree to accept the merchandise in the condition received and waive all claims against NATIVA. Upon shipment arrival in your area, the outside shipping company will contact you to schedule final delivery.
FITTING THE FURNITURE IN YOUR HOME ~ For local clients, our design consultants will work with you to ensure that you have selected the appropriately scaled pieces for your home, office, or place of business. For clients outside our trading area or who elect not to consult with NATIVA, the client is responsible for ensuring that furniture will fit not only in the desired room, but also through doorways, elevators, or stairways. Outside shipping drivers will NOT take furniture that does not fit in your home or office back to our warehouse and merchandise may not be returned for this reason.
CUSTOMER PICK-UPS ~ You may pick up your merchandise at our warehouse facility in San Diego County when arrangements have been made in advance. You are responsible for bringing blankets and ropes to protect and secure your purchases in or on your vehicle. Make sure your vehicle is large enough to hold your purchase. You are solely responsible for the safe transportation of merchandise. NATIVA does not claim responsibility for damages occurring to any items picked up at any NATIVA location.
MERCHANDISE AVAILABILITY ~ We make every effort to stock our merchandise so you can receive your order as soon as possible. Occasionally, we may experience vendor delays. In the event of a delay, we will keep you informed on the progress of your order.
Nativa will make every possible effort to ship orders within the quoted lead time. Incomplete shipping information or past due balances will cause delays in shipping. Please note that Nativa products are all are handmade (not mass produced) and as such minor lead time changes do happen from time to time.
All shipments are F.O.B San Diego, California and Nativa will use any of its preferred shipping vendors depending on rates, time of the year and destinations.