Refund policy

NATIVA offers high quality products at the very best value possible and we want you to be completely satisfied. If a product fails to meet your expectations, our design consultants and customer care team will work to come to a reasonable and expedient solution, subject to the terms and conditions contained herein.

Customers are responsible for all costs and arrangements of any and all returned merchandise, including delivery. Special orders and custom goods and orders are non-returnable and non-refundable under any circumstances because these items are constructed according to a customer’s own specifications and requirements. Custom orders, standard products in upcoming shipments orders, and in stock items can be cancelled within 10 days from the time of purchase only.

A 10% cancellation fee applies to any canceled order or returned merchandise, subject to other terms and conditions set forth below. NATIVA has the right to reject any return of damaged merchandise. All merchandise is carefully inspected prior to being packaged for shipment and thus you must report damage within 48 hours of delivery or it will be considered in-home damage. NATIVA customer care will work diligently to resolve any product issues or concerns you may have with your purchase. If you have any questions about our return policy, please contact us by phone. If the item has been shipped, the return policy and procedures outlined below must be followed. Credits are made to the original credit card. Refunds generally appear on your credit card statement in one to two billing periods.